Last Updated: January 13, 2021
ANTOnline works with the best top brands including Microsoft, Sony, HP, Dell, Lenovo, MSI and all other leading brands to offer you exclusive offers.
Although, it claims to offer you the best prices and exclusive offers but you may be wondering, is ANTOnline legit and trustworthy?
If so, then you’re landed on the right article.
In this article, we’ll not just explain whether it’s a legitimate website or not but also the pros and cons of ANTOnline and much more so you should know the ins and out before purchasing anything.
Here’s what you’ll learn in this guide:
- Is ANTOnline Legit?
- Pros & Cons
- Everything About Their Customer Service
- Returns & Refunds
- Order Cancellation
- Shipping & Delivery Time
- Tip for Buying Safely on ANTOnline
- ANTOnline FAQs
Let’s dive right in!
Is ANTOnline Legit?
ANTOnline is legitimate online retailer and have been in business for over 23 years. They are listed on Microsoft’s official website and also a seller on Amazon and eBay as well. However, their customer support is not really good and most of the time they don’t accept returns.
Also, they are not running their business anonymously, you can visit their company headquarters in Atlanta, Georgia if you reside nearby. Click here to get the direction on Map.
Besides that, it has tons of positive reviews with more than 23900+ followers on eBay and if you want to visit their profile on eBay then click here.
Also, let’s take a look at ANTOnline’s profile on Amazon.
As you can see on both of these well-known marketplaces, ANTOnline has mostly positive reviews.
However, if you still have doubts and not completely satisfied buying from their official website, you can also buy from their eBay or Amazon store as well if the same product is listed on both their official website and stores as well.
It is BBB Accredited and as we said earlier, ANTOnline is listed on Microsoft’s official website as a retailer as well.
All of the these information shows it’s a legitimate company.
Although it’s a legit site, that doesn’t mean it’s entirely safe and reliable.
Let’s get into all the details you need to know about ANTOnline to know all the ins and out before purchasing any product.
First of all, let’s start with its pros and cons.
Pros & Cons
In this section we’ll make things further easier for you. By listing AntOnline’s pros and cons, we would give you a quick overview of AntOnline.
So, you can expect the good and bad from AntOnline.
#1 – Genuine/Authentic Products
ANTOnline has paired up with top-notch brands and has authentic products onboard for you.
#2 – Latest Products
You can get hands-on the latest pieces here. Sometimes, the products that are introduced late in the market can be found here earlier.
#3 – Has Positive Reviews on Amazon & eBay
They’re selling on both well-known platforms like Amazon and eBay with tons of positive reviews which also increase its legitimacy.
#4 – Top-Notch Brands
From HP to Dell, Microsoft, Sony, Lenovo, MSI, and many more. It has all the leading brand’s products.
#5 – Tons of Payment Methods
Support tons of payment methods, you can choose from a list of almost 9 different payment options.
#1 – Site Accessibility Problems in Some Countries
The site layout is easy, however, the site itself cannot be easily accessed in some countries. In some countries, you’ve to use a VPN to access the site.
#2 – Inflated Prices
Customers complain of inflated prices despite the sale offers.
#3 – Customer Support Service
ANTOnline has very poor customer service. They oftenly respond to customer queries.
#4 – Returns and Refunds
Returning an item requires a lot of efforts and aren’t always successful.
ANTOnline Customer Service
In this section of the article, we’ll first discuss about the options ANTOnline offers you to contact their customer support team and second how their customer service is (good or bad).
First, let’s talk about what are the available options to contact them.
ANTOnline seems to have a decent customer support options. The company is easily accessible by all users.
You can reach out to ANTOnline by visiting their company headquarters in Atlanta, Georgia if you reside nearby.
However, online users can connect to ANTOnline via:
You can fax them, call them up on their official numbers or write to them via an email stating your query.
AntOnline also has a Support Ticket facility for its customers. This added feature allows you to issue a ticket and register an official complaint about your product/delivery, whatever issue you may be facing.
It sure is an efficient and effective feature, but be sure not to submit multiple tickets as only one ticket against each order will be entertained. They claims that their response time is usually 1 business day.
Is ANTOnline’s Customer Service Good/Bad?
With all these services and features, users are not as happy and satisfied with AntOnline as AntOnline claims they are. That’s fishy!
Many users have complained about delayed responses from their customer support service. They took weeks to get back to customers, and oftentimes customers were never called back.
Most are also furious about lack of support regarding unannounced payments and transactions.
So, we believe that AntOnline’s Customer Service is not as good as they portray it to be. There are happy users, but the vast majority are unhappy and dissatisfied with their customer support.
ANTOnline Returns & Refunds
In this section, we’ll talk about AntOnline’s Returns and Refunds policy in detail. You will get to know all the nitty-gritty of the returns procedure right here.
Let’s get you ready for a successful return or refund for your bad order, just in case!
ANTOnline Return Policy
As per their policy, customers have a total of 30 days starting from the time of delivery, to claim a return.
Customers can get a valid RMA from Antonline’s official website. Only one RMA will be issued for an order, so be sure before you file for a return. Once the RMA is accepted, the return would take 5-7 business days, under normal circumstances.
The Return Merchandize Authorization (RMA) form is easily accessible and readily available for use on their official website. Once an RMA is issued, you need to ship back your order within the given 14 days time frame.
However, there is a set of criteria that you need to meet to be eligible for RMA. It is laid out in the next section.
Criteria for returning an item
- First and foremost, the criteria for returning an item includes the order being in a good tip-top shape. ANTOnline has emphasized a lot on the packaging, so you need to be sure everything is well intact.
- Return the product in the same original package you received it in. It should have the labels, serial numbers, an original packing slip, all the manuals and documentation it came with should be sent back.
Moreover, you have to attach your valid RMA number with the shipping label. It is very crucial to the entire return procedure. Do not forget!
Beware! Not all products you’ll get can be returned. There is a small fraction of custom made products on AntOnline that are not subjected to return.
These products are clearly labelled as “Non-returnable” in their description, so read carefully. You can reach out to the manufacturer directly in case of any issue related to these custom made products. Antonline itself does not entertain their return requests.
Refund Policy For Returned Items
The refund policy for these returned items is pretty straight forward. Only items that meet the return criteria and are in good-as-new condition will be refunded.
Customers will have to bear the shipping and processing charges of the refund. They might also be charged with a restocking fee for some articles. That’s too much spending at our end, no?
AntOnline has also stated the conditions where Refund would not be processed. Firstly, if the parcel is damaged, used or in-complete; some accessories are missing, it won’t be refunded.
Also, If the parcel is tampered with in any way and presented as DOA (defective on arrival), ANTOnline has all rights to fully examine the product, and then make the decision whether it qualifies for a return or not.
Is ANTOnline Good At Accepting Refunds?
Based on our personal and general customer experience over the internet, we have found their refunds rate to be a little below average.
They sure are making refunds, ones that match the criteria, but it’s not always the case.
Oftentimes, people are unable to get a refund even when they are eligible for a return. They are responded to in a cold way that their item was used or damaged by themselves and the company isn’t responsible. How rude!
This has gotten most of their users very furious.
Can You Cancel The Order Once It Is Placed?
Nope, you cannot. As with most online forums, AntOnline does not cancel order when you have confirmed it.
AntOnline has given a quite valid explanation for it. Their payment methods do not allow any change after the order is processed, and the order starts processing right after you confirm it.
As you can see, they have clearly mentioned that order cancellation is not possible.
So, stopping the process is quite impossible for ANTOnline.
How Long Does ANTOnline Take To Ship?
AntOnline normally takes about 2 to 3 business days to process and ship your order, from the time you placed it. However, they haven’t specified any standard shipping time.
The shipping time is not given out because it is subjected to different shipping methods/services i.e FedEX, UPS e.t.c that you would have chosen.
As per experiences, AntOnline is doing a good job with shipping and delivery time. The orders don’t take weeks and months to reach, but a decent shipping time period.
However, the few times when there are delays in shipping and users complain, it’s due to the different shipping service that you opted for. For instance, FedEX might be causing the delay, not AntOnline.
Tip for Buying Safely on ANTOnline (USE PayPal)
AntOnline supports 9 different payment options for users. These options include; BBB,Amazon Payments, VISA, Mastercard, …, American Express, NextTag Trusted, PayPal, GoDaddy.com
You can opt for the one that deems fit to you.
The payment option we can vouch for and would also recommend you is PayPal. We’d suggest you make your payments through PayPal as it is the safest and transparent payment option.
Often times, users have complained about unnotified transactions from their VISA or mastercard.
So, while shopping at AntOnline, avoid these payment methods if you have PayPal.
Why we’re recommending you to use PayPal while buying anything?
Since PayPal is purchase protected for buyers so if anything goes wrong with your order, you can open a dispute against them and hopefully get a refund.
Pay via PayPal! This is our little tip to shop safely on AntOnline. Take it, and thank us later!
So, folks! That is all from us.
Yes, we have found ANTOnline to be a legit platform, but a few things can go wrong while you are shopping here. Beware!
Their customer support service is very flawed and almost always non-responsive. Do not expect an instant reply to your query here. Be mindful about the shady payment complaints; choose the safest mode for yourself. PayPal, if you ask us!
With these precautions, you should have a pleasant shopping experience at AntOnline like us.
Get your hands on the latest technology gadgets, all online, right from the comfort of your home!
Stay Safe. Happy Tech Shopping to ya’ all!
What is ANTOnline?
ANTOnline is America’s leading online reselling platform of latest computer technology and consumer electronics, based in Atlanta, Georgia.
Does ANTOnline Sell My Personal Information?
AntOnline strictly forbids selling your personal information elsewhere. The information is only used to process your order, and send you follow up emails about your order.
Where is ANTOnline located?
Antonline is located in 2015 S. Park Place Atlanta, GA 30339.
Do I Get a Tracking Number For My Order?
Yes, you get a Tracking Number within or after 72 hours once your order is shipped. You will receive the information regarding your order via your email.
Who owns ANTOnline?
Antonline was founded by Charles Comerford. He is the President/CEO of ANTOnline.com.