Last Updated: March 10, 2021
We have all had our fair share of bad experiences with online shopping and we hate it, don’t we? So let’s give you some assurance and guidance about this marketplace.
If you are excited yet skeptical about eCrater legitimacy; Brace yourself! You’ve landed the right space. Let’s help you avoid bad online shopping experiences here.
We come well researched with every nitty gritty of this leading Online Marketplace. From it’s working to customer service, delivery systems to payments, returns refunds policy; we have covered it all for you.
The article will address your major concern; is eCrater legit or not. It will also highlight the Pros & Cons so that you can conveniently make up your mind about shopping at eCrater.
So, let’s dive right in and get all your queries answered!
Is eCrater Legit?
eCrater is definitely a legit online marketplace and it is up and running since 2004. This means the forum has a legit functioning and customer base. The 6 years’ of being in the business market further proves eCrater’s legitimacy.
Oftentimes users confuse eCrater to be an online market, selling different products. Beware, that’s not the case!
Users should know that it isn’t an online shopping platform rather an online marketplace. eCrater connects buyers and sellers on their forum. They earn their commission from the sales that merchants make, just like popular forums; i.e Amazon and eBay.
Where it is a legitimate forum, it is not entirely safe. The forum does have some drawbacks. Since there are different sellers involved, mishaps can happen at times.
Further up we will list the cons of this platform as well. It’s crucial to discuss them so that unpleasant experiences can be avoided at eCrater.
Let’s get into all the details you need to know about Ecrater to have a satisfactory customer experience there!
A marketplace’s Customer Service is a true depiction of their success rate. Good customer service truly makes or breaks the company. It helps earn a satisfied and loyal customer base.
Now let’s find out if eCrater has a decent customer service and how happy or unsatisfied ( let’s hope not) the customers are! Read up further and find out.
eCrater’s Customer Service
eCrater’s customer support does not appear to be very helpful. They have explicitly mentioned on their site to contact the seller directly if needed.
There is an extensive Contact Form that needs to be filled to contact eCrater.
How are their Customer Reviews?
Based on our personal shopping experience and people’s reviews online, we come bearing good news for you!
Customers and users are largely happy with eCrater. They’ve found all the dealings here to be professional and hassle free. The entire buying and selling process is pretty straight up and transparent.
Quality of products and delivery time are most crucial to any online forum. And customers are singing praises about eCrater’s timely deliveries and quality products.
Furthermore, eCrater has outdone itself in payments regard too. Customers have not complained of any shady payments, rather some mentioned refunds for when they accidentally paid extra.
Appears to be a fair and just forum, right? Woohoo.
However, like all online marketplaces, it’s not always roses here either. Since there are so many different sellers on board, mishaps are bound to happen. A small fraction of people complain about fake products (i.e. perfume) and poor communication by some sellers.
Well, a few negative experiences aside, eCrater has earned many loyal customers due to their overall excellent services. We’ll give their customer service a big thumbs up.
Returns & Refunds
In this section of the article we will brief you about eCrater’s Returns and Refunds policy. All you need to know if things go south is right here.
If you are unhappy with your purchase, don’t worry! We have thoroughly explained all your options to get your items returned/refunded at eCrater.
So read up and educate yourself about the policies. Might come in handy in bad times!
eCrater Return Policy
As eCrater is an online marketplace, this means all the policies are formulated by merchants for buyers. The forum itself does not have direct policies for the users.
Different sellers have different policies for their store/products. In most cases, there is a 14 day return policy, which specifies that the product needs to be returned within the 14 days time frame and buyer has to bear the return shipping charges mostly.
Here’s a Return Policy put up by one of the merchants on eCrater;
These are main contents of the seller’s Return Policy in detail:
However, not all merchants post a straight forward returns policy. Some don’t post anything regarding returns and refunds, keeping buyers in the dark about their rules.
We suggest you avoid shopping from such merchants. It will save you all the miscommunication hassle. Shop where you totally know what to do in case of any trouble or a bad purchase!
Be wise and shop safe!
What if the seller didn’t respond or doesn’t agree to refund?
If for some reason it comes down to this, you should contact eCrater. If the seller is not cooperating and you find his dealing to be shady, reach out to eCrater ASAP.
However, eCrater is not the most welcoming. You need to fill out a form first to contact them.
Here is what their Contact Form looks like.
Also, if you receive a seemingly illegal product or come across one on the site, you can always file a DMCA notification against it. eCrater takes strict notice of such scam products.
Shipping & Delivery Time
As eCrater deals with different merchants on it’s forum, the delivery time is different by each seller too. These sellers have their own Return Policy and exclusive Delivery Times, depending upon where they are located.
Each product/seller/store has specified a delivery period, sometimes mentioned in their ‘ Terms and Policy’, under the seller information. It ranges from a few days to weeks normally.
Here’s a product from eCrater with a specified delivery time.
You can also track your order at eCrater, if the seller allows it. The seller oftentimes adds a tracking id to your order.
Pros & Cons
- Simple Website: eCrater has a very simple and minimalistic website layout. It makes both buying and selling easier. Users can also navigate the products instantly.
- Variety of Products: You will find a wide range of products on this online marketplace. From toys to gadgets, clothing, accessories and everything in between. Distinct products from distinct sellers and stores, from different parts of the world. All in one place!
- Seller Verification: Since there are so many sellers on the platform, eCrater has a tight seller verification process. They root out any scammers from their forum, making it a safe space.
- DMCA Notification – Copyright Infringements: eCrater takes strict notice if any illegal or shady product is being sold on their forum. Users can file a DMCA notification if they come across a copyrighted product.
- Free store builder: eCrater is not only a marketplace but also a free store builder. Sellers can put up their stores on the forum without any additional fee. Then can sell different products from their verified store.
- Good Customer Reviews: The forum is largely praised and spoken well off across the internet. People are happy with their shopping experience on eCrater.
- Less Customization: The website is highly simple with no customizations, this makes it a common forum and doesn’t make it stand out.
- Does not support HTML coding: Technically, it is said that the website does not support HTML coding.
- Small Reach/Base: Not supporting HTML and other popular coding makes its reach very less. Therefore eCrater is said to have a very small base.
- Communication with Sellers: Since the platform involves different sellers and buyers, sometimes there are bad experiences. Some sellers are bad at communication, customers face troubles resultantly.
- Customer Support: Due to different merchants, eCrater does not provide it’s own proper customer service. Users have to reach out to sellers directly, and to ecrater only as a last resort.
- Contact Form: To connect with eCrater directly, users have to fill a Contact Form. How inconvenient!
Tips To Shop Safely on eCrater
After thorough research and user experience, we have come up with some important tips for you. This section has all the do’s and don’ts for you to shop safely on eCrater.
So read closely and take notes! Our tips will save you from bad customer experiences.
Come back and thank us later
1. Check Seller’s Reviews Before Buying
This should be a must while shopping on marketplaces. The place is filled up with so many different faces, you cannot trust everyone and everything they are buying.
Be sure to check the seller’s profile before ordering something. You will find their ratings, feedback to their store/products, their contact information and more under the ‘Seller Information’ on the left side.
2. Watch Out for Misleading Descriptions
Do not miss any red flags in the description. Don’t be fooled, be sure to see real product pictures. Avoid stores and products with less feedback or bad selling reviews.
3. Always Use PayPal
You can choose from a number of payment options at Ecrater, as offered by the seller. However, we suggest you only use PayPal. It’s the safest option, as your personal information is not at stake.
4. Check Your Product Right Away When You Received
Online shopping is always a risk! And not getting lazy is highly important. Check your items as soon as you receive them and see what needs to be done.
If you need a return/refund, claim it as early as possible. Contact the seller, fill out the contact form to contact ecrater if needed.
Don’t sit and regret later! Do what needs to be done right away.
5. Choose The Right Size
Another issue that comes with shopping stuff online is size! Be careful in ordering the right and most accurate size for you. Double check all the clothing items, and contact the seller incase of any query. Select your size thoughtfully!
Tips For Selling Safely on eCrater
We have formed a set of tips for sellers as well because it is just as important. For a positive experience at eCrater, the entire forum needs to be transparent.
Sellers need to sell their stuff justly and give customers a good shopping experience. Here’s how;
Follow these tips to sell safely and make the most at eCrater. Sell good, earn good!
1. Do not sell prohibited items
Sellers are advised not to sell prohibited items or products that are labelled illegal by eCrater. Selling shady products will ruin the credibility and put their business store in jeopardy. Nobody would want that right?
Following the rules and regulations of the forum would benefit you and your store in the long run.
2. Ensure your product listings are accurate
Sellers should be completely honest in their product listings. All the descriptions, prices and images should be accurate. Strictly refrain from using fake pictures taken off the internet.
The more transparent you appear in your seller profile, the more customers your store/product would land.
3. Keep all the shipment and delivery details handy
You should be well aware of your business. All the shipment and delivery details should be on your fingertips, and if needed should be conveyed to users efficiently.
For users’ convenience, add all these shipping, delivery, refunds and other important details in the seller information. It will save both parties from repeated communication.
4. Do not use copyrighted materials
As a seller, make sure you sell original products only. They should not be copyrighted from other merchants or you would have to bear the consequences.
eCrater takes strict notice of DMCA notifications and might end up dismissing your store/product for valid complaints.
So guys, yes, it is a go ahead from us!
eCrater has a thumbs up from us. Hope you’ll make up your mind too now.
Go shop your favourites from eCrater but be mindful of the misfortunes you can face in any online marketplace. We have listed them all in our pro & cons section. Beware!
We have found the forum to be mostly legitimate, yay! The drawbacks can be avoided, we feel. So worry not!
Follow our top secret tips to have a safe and pleasant shopping experience at eCrater.
Here’s wishing you a fun hassle free shopping. Happy Holidays. Happy Shopping!
Is eCrater a good place to sell?
Yes, it is a good place to sell. You can also get your own free store builded on eCrater to sell your products.
Is eCrater Safe?
eCrater is mostly safe. However, some sellers are found conducting shady and unjust business here.
How do I track my order on eCrater?
The seller oftentimes adds a tracking ID to your order. You are notified via an email about the given ID.
Does eCrater sell fake?
Since it involves different merchants, yes, few sellers do sell fake items.
Can you cancel an order on eCrater?
If your payment is not proceeded, you can cancel the order by contacting the seller directly. In case payment is made, you still have to request the seller personally about the cancellation.