Last Updated: October 29, 2020
In 2018, people lost $1.48 billion lost due to internet sales and online shopping is growing more and more ecommerce fraud cases get reported each year.
Since, Merchoid is also an online shopping platform and you want to buy something from there but not completely sure, is Merchoid legit? Should you buy from it or it’s a scam?
In this article, we’ll not just explain whether it’s a legitimate marketplace or not but also:
- What Is Merchoid?
- Is Merchoid Legit?
- How’s Their Customer Support?
- Everything About Shipping & Delivery Time
- How’s Their Tracking System?
- Merchoid Return Policy
- Pros & Cons of Merchoid
Firstly, if you don’t know what is Merchoid, let’s find out.
What Is Merchoid?
Merchoid is an online premier online retailer of geek culture merchandise from your favourite videogames Movies, TV Shows, and Comics. They specialise in clothing products from fan favourite brands such as Marvel, Star Wars, Zelda and Batman.
Is Merchoid Legit?
Merchoid is a completely legitimate and reliable online retailer to buy official geek culture merchandise. However, its customer service, order tracking system, shipping and delivery time is bad. Oftentimes, the order you placed maybe slightly different from what you receive.
Besides that, your parcel might stink because of international delivery, as products are held in packaging for longer.
Merchoid is founded in 2015 and they are not running their business anonymously. It is located at 96 Reservoir Road, Birmingham, B23 6DL, GB, click here to Get directions.
So in terms of legitimacy, it’s definitely a legitimate and safe platform as long as you don’t have a problem with delays in delivery.
Don’t worry! In the upcoming sections we’re going to talk about Merchoid customer service, order tracking system, shipping, delivery time and more in detail.
Let’s start with the customer support first.
Merchoid Customer Service
Merchoid is highly ill-reputed for its customer service. Sorry to break it to you, but yes. It’s just straight away that bad!
We have found their Customer Service to be very non-accomodating. They make it quite evident even in their policy that contacting them should only be the last resort.
They encourage customers to solve issues on their own, look up and track their orders. Customers are advised to connect with them after 25 days of the order, in case of a problem. 25 long days! That too via a form?
Imagine waiting for almost a month for your parcel and cherry on top; getting no updates on it? What a dead end.
Merchoid’s clients are furious about the delays in delivery, their flawed tracking system and highly slow and substandard customer service. This is what they are complaining the most!
We personally feel that’s a bummer! For a decent company with good products, such below par customer service is downright a disgrace. Their customer service should be more welcoming and easily accessible to clients.
Hope Merchoid pays better attention to it and fixes it for us!
Shipping & Delivery Time
Merchoid claims to deliver your orders within 5-10 or 5-15 business days, depending upon the shipping method you have chosen.
However, they very casually give a ‘25 days’ timeline. This is the maximum number of days your order can take, and you can only inquire about it after 25 days. Wait, what!
They don’t shy away from stating it very clearly on their official site as well. So, basically you cannot bother them before 25 days.
Sit tight and wait patiently. Your parcel might be just coming, or not! Tough luck!
When it comes to shipping, there are two methods:
Merchoid offers two different shipping methods that you can choose from.
- Free Shipping: These are non trackable deliveries. They take up to 5-10 days normally, or 25 days max. You need to keep a lookout for your order yourself. Your queries will not be entertained before 25 days.
- Trackable Shipping: With this method, you can track your order through your given Tracking ID and get updates about your parcel. It claims a 5-15 days delivery time.
For more details, visit Merchoid shipping methods page.
How Long Does it Actually Take To Deliver Your Items?
Well, their Delivery and Shipping does not even appear to be systematic and proper. So, it won’t come as a shock if we tell you it’s not good.
They offer two different shipping methods, but neither is appealing. Customers have had problems with both of them.
Free shipping: this is said to take 5-10 days normally, but people experience delays. And the worst part is they cannot reach out to the Customer Service before a long period of 25 days.
Trackable Shipping: where it should be more efficient and effective, it has us all disappointed. We have observed customers finding this tracking system faulty. They complain that it just does not work. You get no correct timely updates on your order.
Also, this method takes up to 5-15 days. Which is confusing to us, because this one should be hasty and faster, no? I am paying extra for it.
So. Beware! It might take weeks; sometimes 4 or even 6. And then you shall receive your parcel!
As discussed above, their tracking system has been found to be defective. Oftentimes it just does not work at all; gives no updates, shows no tracking against your Tracking ID. Other times it just gives incorrect or stuck order updates.
Merchoid order tracking service is flawed! Don’t keep your hope high.
Merchoid Return Policy
Merchoid makes sure it has a decent Return Policy to make its disappointed customers somewhat happy.
So apparently, they accommodate returns for both UK based customers and those from the USA or other parts of the world. Your order/parcel is valid for return for 100 days!
You can claim either a refund or get an exchanged item. UK customers can make the return free of cost by free postal service, whereas other international customers will have to bare the return shipment cost.
So after your order has shipped, for upto 100 days you can claim a return. That’s finally some good chunk of information!
For further details, check out Merchoid return policy.
Now let’s see how complicated or easy (hopefully) the entire returning process would be.
How To Return items on Merchoid?
Their entire Returning process is simply laid out on their website, step by step for your ease. Follow these steps and hope for a successful return.
Once you get the form filled and submitted, and send your order to the returns processing centre. It takes upto 3 days to process the order under normal circumstances.
That’s a decent waiting time now!
However, the return items are subjected to some conditions. There is a justified check n balance to make sure customers aren’t returning used, destructed or spoiled items. Make sure the DLC code is intact when you send your items for a Return.
Please keep in mind some points before requesting for returns:
- The products you bought can be returned within 100 days of dispatch.
- DLC codes cannot be returned.
- Returns in bad condition (like human hair, soiled products, and products covered in animal) cannot be accepted.
Now, we’re going to discuss some positives as well negatives of Merchoid.
Pros & Cons of Merchoid
#1 – Wide-rage of Products
From official merchandise of toys to games, clothing, movies, comics and everything in between. Merchoid offers wide-range of merchandise that you can order from.
#2 – Knitted Sweaters
Their clothing; sweaters are not screen printed, rather they are knitted. They might be hand/machine knitted. Customers are happy with the clothing quality.
#3 – Prices
Since the market has many merchandise/sellers on board, the prices vary and are mostly reasonable. You can find a variety of products in different price ranges.
#1 – Deceiving Article Pictures
Oftentimes what you receive is different from the order you placed. I.e. The pictures might show pockets, but the jacket you recieve might not have any pockets.
#2 – Size Issues
Like most online stores, you can have trouble ordering and getting the correct size. Their XL size in clothing seems to not fit perfectly. So, be sure about your size.
#3 – Parcel Might Stink
Customers have complained of a strong pungent “Plastic” like smell. It might be because of international delivery, as orders are held in packaging for longer.
#4 – Shipping & Delivery
Their shipping methods and delivery systems are mainly flawed.
#5 – Customer Support
Merchoid’s Customer Service is below par, the customers are highly disappointed and dissatisfied with their difficult-to-reach customer support.
So, folks. To answer your major concern; yes Merchoid is legitimate.
But! That’s not all.
Merchoid is definitely a legit retailer where you will find fine quality stuff at good rates, but it’s free but substandard delivery & shipping service and their poor customer support service has discouraged many other potential customers as well.
We have our fair set of apprehensions because of these issues. Let’s hope they can improve their services and we can trust them better.
Wishing you a good shopping experience at Merchoid. Happy Shopping!