Last Updated: October 7, 2020
Thinking of buying or selling sneakers at Stadium Goods but not completely sure if it’s a legitimate marketplace or a scam?
If so, then brace yourself. You’ve landed just the right article.
In this elaborate guide, we are not only covering whether is Stadium Goods legit but we are here to address all your questions and confusion related to buying and selling here, their customer service, refund policy, pros and cons, and more.
Before we get into further details, you need to be firstly aware of how Stadium Goods works as it’s important to understand their marketplace better.
So, let’s dive right in.
How Does Stadium Goods Work?
Stadium Good is a marketplace known for buying/selling sneakers and street wear. It is operational both online and in-stores. It has a variety of shoes from different sellers, claimed to be brand new.
Sellers sell their never-worn shoes on this site following a detailed ticketing method.
After verification and approval from Stadium Goods reviewing process, the seller has to send the goods to the Stadium Goods, and then your item will be listed on their website.
These sellers either ship their approved shoes to GD or drop them to their office in person.
Once an item sells, Stadium Goods keeps a 20% commission from the seller and the other 80% payment goes to the seller.
So that’s how their whole business model works, now let’s talk about Stadium Goods’s legitimacy.
Is Stadium Goods Legit?
Stadium Goods is a legitimate marketplace to buy and sell sneakers and they’ve physical stores as well in New York. However, their online marketplace is not completely safe and may disappoint you in terms of inconsistent quality, unfair refund policies, and poor customer service.
Let’s talk a little bit in-depth about Stadium Goods’ safety when buying.
Is It Safe to Buy From Stadium Goods?
It is not entirely safe to buy from Stadium Goods. There have been instances where shady payments were made from customers’ credit cards, it might just be an online glitch. You should opt for safer payment options like PayPal to avoid this. However, Stadium Goods has genuine footwear so it is safe in this regard.
Your credit card information can be compromised here but it doesn’t mean that they stole your credit card information. We mean, some customers reported that instead of charging $250 from their credit card, they charged $280.
Online shopping comes with these risks, so you should use options like PayPal so there is a proper record, and in case of a mishap, the issue can be reported.
As for the shoes, Stadium good has a strict selling process that ensures the authentication of both the seller and the shoe.
So, you would not be scammed by sellers or receive fake sneakers here. That’s for sure.
Stadium Goods Customer Service
The famous aftermarket is easily reachable to both buyers and sellers. It has different email addresses for each department-related query, to provide instant response.
You can also visit their stores to complain in-person. BUT! It’s not what it looks like, we believe.
So now you know how to contact their customer service but you may be wondering, how’s their customer support? Let’s talk about it.
How’s the Customer Support of Stadium Goods?
Despite all these options available, we have found their customer service to be substandard. People are not happy with their unsteady late responses which is why the internet is stormed with negative reviews.
Where there are some satisfied customers, the majority has had a bad customer experience with Stadium Goods customer support.
Their cancellation, refund, and exchange policies are very tight and flawed. Giving buyers a hard time! (More on this later)
We suggest you take a good look at their policies before placing an order. Know what you would be facing. Be completely sure about the size and shoe you want. It will save you the hassle of communicating with them and returning your shoe.
Be careful! One can only pray for a good customer service experience with them!
Where Do Stadium Goods Get Their Sneakers?
Stadium Goods is not a store, but a consignment retail company. So, the sneakers are not manufactured by them rather it has shoes from different resellers.
These sneakers are not sold by brands or manufacturers directly. But these are shoes that people own but have never worn.
People sell their brand new sneakers and streetwear on the site after successfully passing the Stadium Goods’ authentication process.
Following these instructions, anyone can sell their unused pair! After the legit process of being approved by the team, of course!
Does Stadium Goods Sell Fake Sneakers?
Stadium Goods sells authentic and genuine pairs, however, there are exceptions. We will discuss customers’ experiences with Stadium Goods shoes, but first let’s see what Stadium Goods’ claims.
Stadium Goods holds great pride in the fact that they sell 100% authentic shoes. This is the whole basis of their business. They assure that all the shoes in their store are brand-new and authentic.
For this, they take great measures.
Sellers follow a ticketing system and need to go through a serious authentication process. It takes up to 48 hours, where their shoes are analyzed and closely examined by the Stadium Goods team.
If the criteria are met, their request is approved and shoes are up on the site for sale. If the footwear does not meet Stadium Goods’ standards, the request is denied and the seller is informed.
Now talking about customer experiences. Since the examination is done manually, there are chances of a human error. A fake pair can slide through the process, but that is very rare.
Customers do complain about the shoe being used or about its bad-condition but very few have doubts about the authenticity of the item.
Watch this video to know more about the authenticity of Stadium Good sneakers.
Stadium Goods Delivery & Returns
Now let’s discuss Stadium Goods Delivery & Returns, Order Cancellation & Exchange in detail. This will help you have a better understanding before making your purchase.
Here’s what we’re going to cover in this section.
- Stadium Goods Return Policy
- Things To Know Before Requesting For Refund
- Is Stadium Goods Good at Refunding Customers?
- Can You Cancel Your Order?
Let’s dive right in!
Stadium Goods Return Policy
Stadium Goods return policy specifies a short period of 3 days to make any return shipment and bear the cost too. The shoe and shoebox need to be in perfect condition, and all the labels should be intact. In case of any slight damage, the return request will be rejected.
Shipment across countries without slight box damage. How is that do-able and fair?
Cherry on top, limitations like no returns on sale items, international orders or the ones bought at the store are just further discouraging and shun away potential buyers.
Now let’s talk about some points you should keep in mind before you buy or request for a refund. This section is super important, so give it a good read.
Things To Know Before Requesting For Refund
Well, the market’s return policy is least helpful and does not accommodate many. The returns are subjected to many limitations and strict rules.
So you should completely understand it beforehand to know the risks and avoid any unpleasant experience.
Stadium Goods return policy is as follows:
- Return requests must be made within 3 days after delivery.
- Items need to be shipped back in these 3 days.
- The customer will bear the cost and be responsible for return shipping.
- Stadium Goods does not accept returns at their retail location, the items must be shipped only.
- Shoes and the boxes must be in perfect condition.
- All the labels should be intact.
- No returns on sale items, international orders, and items bought in stores.
- Once approved, the return can take up to 10-14 days.
- The refund will be in the form of a merchandise credit that can be used to shop at SG again.
- A 10% restocking fee will be deducted from the merchandise credit.
For more details, check out the Stadium Goods return policy page.
Is Stadium Goods Good at Refunding Customers?
That would be a straight big No! The Returns and Refunds at Stadium Goods are not only a lot of legwork but almost always unsuccessful. Customers are unhappy and it’s justified.
On the other side, sometimes it’s a customer fault as well because they didn’t read the refunding policy before buying or requesting for a refund.
Users who luckily get to view the Policy before, have their apprehensions and don’t end up buying.
Rules like the brief return time frame of 3 days and bearing the shipping charges disappoint the potential buyers.
Also, limitations like shoes and boxes being in perfect condition. No returns on sale items and international orders and is largely unfair. This causes hesitation to international customers and discourages them from placing an order altogether.
And for the poor customers who don’t read up the policy! It can be a real nightmare. Customers are furious with the long waiting periods, and all for nothing.
A small fraction gets lucky and receives their credit after long. And the credit is to be used here only. Not fair!
Let’s make sure it does not come down to this! Buy in-store or be very careful buying online.
Can You Cancel Your Order on Stadium Goods?
No, you cannot cancel your order once placed. Once you order, the processing starts and they do not entertain any cancellation then. This is why you have got to be absolutely sure before confirming your item.
Here is Stadium Goods’ firm stance on Cancellations.
Pros and Cons of Stadium Goods
We make it further easier for you. This section will give you a quick review of Stadium Goods. What good to be expected and the cons to give you a heads up.
This shall help you in making a wiser decision. So let’s dig in!
Pros of Stadium Goods
- Original Pairs: It is legit, specializes in genuine sneakers.
- Authentication: A detailed authentication process to verify shoes and their condition.
- Easy Access: Has a user-friendly website.
- Retail store: A physical retail outlet proves it’s legitimacy.
- Variety: Has a huge variety; all the latest known series are available.
- Journal: Each shoe has a journal; a detailed article on its history and description.
- Selling: People can sell their unworn shoes.
- Verification Process: The selling process is tight and filters out any scammers.
Cons of Stadium Goods
- Costly: Shoes are more costly than their retail price.
- Exceptions: Shoes may be damaged or worn at times.
- Not entirely safe: Some customers have reported shady transactions from their cards.
- No cancellation: The order cannot be canceled once confirmed.
- Customer Service: Highly unsteady and substandard customer service.
- Return Policy: Their return policy is poor and unjust.
Tips for Buying Safely on Stadium Goods
In this section, we have listed down top tips for you to avoid the cons and have a pleasant and safe experience at Stadium Goods.
To save you the hassle of returns, delayed customer service, and any safety issues, we are here at your service!
Follow these tips and you can hopefully avoid common risks attached to the business. Fingers crossed!
1. Choose your Shoe Type Wisely
Always be 100% positive and confident in what you want. Stadium Goods has a wide range of shoes and a detailed description of each. Their well-researched articles describe the famous footwears in great depth, which is commendable.
Always read the description carefully, choose shoe type wisely and then pick your choice.
2. Choose Your Foot Size Wisely
Most of the returns are because the shoe doesn’t fit you. Don’t make a bad judgment or a mistake here. Mindfully choose your shoe size so you do not have to make returns.
3. Read up the Return Policy
It’s exceptionally important to educate yourself about their return policy beforehand. With online shoe shopping, many things can go wrong.
The shoe can certainly not suit your foot or not fit perfectly. It might not appeal to you in person or just be in bad condition.
You should always know your options. If things go south, know what can be done. Their policy is not very accomodating, therefore understand it well and then make your purchase.
We shared their return policy in the earlier sections as well. Read it carefully if you didn’t!
4. Do not get Lazy
If you have received the wrong pair, it does not fit, is damaged, or does not it. Make a hasty move.
Do not sit back, get lazy, and decide to return after a month or so.
Check your shoe as received and if you have any issues, reach out instantly. You are on a short 3-day time, remember! Be quick, make that return shipping asap.
5. Checkout with PayPal
Since some customers have faced security and safety issues at Stadium Goods, be conscious. As with other online forums, there might be a glitch and your credit card information could be compromised.
Always checkout with PayPal so you can open a dispute and reach out if something goes wrong. Refrain from putting your card information out there online.
That’s all from us! A detailed insight on Stadium Goods’ working and everything you needed to know. Hopefully, all your concerns have been answered by now.
Well, if not, here are our final two cents.
Stadium Goods is legit, as the place has genuine sneakers and actual purchases going on but it’s inconsistent quality, unfair refund policies and flawed customer service make it somewhat disappointing. It’s not entirely safe, which is another setback.
We believe that Stadium Goods favors sellers more than it benefits the buyers.
You can sell your unused authentic shoes here. But as for buyers, the experience isn’t always pleasant. Online shoe-shopping has attached risks like getting the wrong size that won’t fit, in general anyway.
We suggest you visit their store in-person if you are in the U.S. It will save you all the return hassle. You will be at luck then.
If you shop online at Stadium Goods, be positively sure about your size and the shoe. Educate yourself from this article and follow our tips. Then you should be good to go.
Be mindful. Safe and Fun Shopping.
Stadium Goods FAQs
How long does stadium goods take to ship?
It takes 3 days to process before shipping in the US and about 5 days to process international orders. The shipping duration depends on the country of delivery.
Do Stadium Goods ship internationally?
Yes, Stadium Goods ships to most countries. You can enter your country to check the taxes and shipment details. If your country does not pop up, Stadium Goods does not deliver to your area yet.
Can You Track Your Order on Stadium Goods?
You will receive a notification email when your order ships along with tracing iD. You can also track orders from your Stadium Goods account.
Can You Change Size, Colorway, or model once an order has been placed?
No. You cannot make any changes once the order is placed as it processes right away and involves third-party merchants.
Where is Stadium Goods located?
Stadium Goods first market center is located in 47 Howard Street New York, NY 10013, and its second market center is located in 307 Canal Street New York, NY 10013.